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Effective September 23, 2026
This policy applies to orders placed on or after September 23, 2026. Orders placed before this date remain subject to the Delivery and Returns Policy in effect when the order was placed.
Standard outbound delivery within the continental United States is included in the displayed product price unless otherwise stated during checkout.
Orders generally arrive within two to five business days after shipment, depending on the delivery destination. Orders may be shipped using UPS or FedEx Ground.
Delivery times are estimates and are not guaranteed.
Although customers are not separately charged for standard outbound delivery when placing an order, EV Warehouse Inc. incurs a shipping cost. For an approved discretionary return, the actual original outbound shipping cost paid by EV Warehouse Inc. to deliver the order will be deducted from the customer’s refund.
An order may be canceled for a full refund if it has not yet shipped.
Once an order has shipped, it cannot be canceled and must follow the return process described below.
Eligible products may be returned within 30 days after delivery.
To qualify for a return, the product must:
Products that have been installed, connected, energized, tested, used, altered, damaged, or returned incomplete are not eligible for return.
Accessories and products identified as final sale, sale, or clearance items are not eligible for return.
Before a return can be authorized, the customer must provide clear photographs showing:
Providing photographs does not guarantee that a return will be approved.
All returns require prior written authorization and a valid Return Material Authorization, or RMA, number.
To request an RMA, email info@ev–chargers.com within 30 days after delivery and include:
If the return is approved, EV Warehouse Inc. will provide the customer with an RMA number and the authorized return address.
Do not return a product to an address shown on the original shipping label, invoice, website, or other correspondence. Unauthorized returns and packages sent to an incorrect address may be refused.
The returned product must be shipped within 30 days after the RMA is issued. The RMA number must be clearly marked on the outside of the shipping box.
Customers are responsible for arranging and paying all shipping costs for discretionary returns.
Approved returns must be shipped through UPS with tracking. EV Warehouse Inc. does not provide prepaid return labels for discretionary returns.
Customers must package returned products securely in their complete original packaging. Customers should retain the UPS receipt and tracking information until the return and refund have been completed.
The customer bears the risk of loss or damage while the returned product is in transit. We strongly recommend purchasing shipping insurance adequate to cover the product’s value.
Packages sent without tracking, without an authorized RMA, cash on delivery, or through a carrier other than UPS may be refused.
Return-shipping costs paid by the customer are nonrefundable.
All returned products will be inspected after delivery.
A return will be approved for a refund only if the inspection confirms that the product satisfies all return-eligibility requirements.
Products that have been installed, connected, energized, tested, used, altered, damaged, or returned incomplete may be refused and will not qualify for a refund.
Return inspection and processing may take up to 15 business days after the returned product is delivered.
There is no separate restocking fee.
For an approved discretionary return, the refund will equal the product purchase price minus the actual original outbound shipping cost paid by EV Warehouse Inc. to deliver the order.
The customer’s UPS return-shipping expense will not be reimbursed.
Approved refunds will be issued to the original payment method within 15 business days following inspection and approval. The customer’s bank or card issuer may require additional time to post the credit.
Products that arrive damaged, are believed to be defective, or are different from the product ordered are handled separately from discretionary returns.
Contact info@ev–chargers.com before returning the product. Include:
Do not independently ship a product believed to be damaged, defective, or incorrect.
If EV Warehouse Inc. confirms that the customer received a damaged, defective, or incorrect product, EV Warehouse Inc. will provide return instructions and, when appropriate, a prepaid return label. The original outbound shipping deduction will not apply to a confirmed damaged, defective, or incorrect product.
Warranty claims remain subject to the applicable written product warranty.
Products clearly identified as sale, clearance, or final-sale items are not eligible for discretionary returns or refunds.
This restriction does not eliminate any rights applicable to a confirmed damaged, defective, or incorrect product.
Exchanges are discretionary and considered individually when requested within 30 days after delivery.
Contact info@ev–chargers.com before returning any product for an exchange. Products sent without prior written authorization may be refused.
If an approved refund has not appeared after the stated processing period:
